Overview
We want you to love your Untapped Apparel gear. You can return any item within 30 days from the date you receive your order for a refund or exchange. This does not limit your rights for faulty, damaged or incorrect items, which are explained below.
Your right to cancel online orders
Because you buy from us online, the Electronic Communications and Transactions Act gives you the right to cancel your order within 7 days of receiving it, for any reason and without penalty. Our 30-day returns window includes this 7-day period.
Eligibility for returns
To be eligible for a change-of-mind return, your item must be unused, unworn and in the same condition that you received it, with tags attached and in its original packaging. To complete your return, we require a receipt or proof of purchase (for example, your order number or confirmation email). This applies to all items, including sale items.
Faulty, damaged or incorrect items
In line with the Consumer Protection Act, if your item is defective, damaged or not what you ordered, you may return it within 6 months of delivery. Contact us at sales@magicthegathering.co.za with your order number and a photo of the item, and we will repair, replace or refund it (your choice) at no cost to you, including return shipping.
Refunds
Once we receive and inspect your return, we will email you to confirm whether your refund has been approved. If approved, your refund will be processed to your original method of payment within 10 days of us receiving your return. If you have not received your refund after that, please check with your bank first, then contact us at sales@magicthegathering.co.za.
Exchanges
Need a different size? Email us at sales@magicthegathering.co.za and we will do our best to arrange an exchange, subject to stock availability.
Shipping returns
To return a product, please first email us at sales@magicthegathering.co.za so we can provide you with the correct return details. For change-of-mind returns and cancellations, you are responsible for the direct cost of return shipping. If the item is faulty, damaged or incorrect, we will cover the return shipping.
Need help?
Contact us at sales@magicthegathering.co.za for any questions about refunds, returns or exchanges.