Overview
We want you to love your Untapped Apparel gear. Our refund and returns policy lasts 30 days from the date you receive your order. If more than 30 days have passed since delivery, we unfortunately cannot offer a refund or exchange.
Eligibility for returns
To be eligible for a return, your item must be unused, unworn and in the same condition that you received it, with tags attached and in its original packaging. To complete your return, we require a receipt or proof of purchase (for example, your order number or confirmation email).
Sale items are final and cannot be refunded or exchanged unless they arrive faulty or damaged.
Faulty or damaged items
If your item arrives defective, damaged, or is not what you ordered, please contact us within 7 days of delivery at info@untappedapparel.co.za with your order number and a photo of the item, and we will arrange a replacement, exchange or refund at no extra cost to you.
Refunds
Once we receive and inspect your return, we will email you to confirm whether your refund has been approved. If approved, your refund will be processed to your original method of payment within a reasonable number of days. If you haven’t received your refund after 10 business days, please check with your bank first, then contact us at info@untappedapparel.co.za.
Exchanges
Need a different size? Email us at info@untappedapparel.co.za and we will do our best to arrange an exchange, subject to stock availability.
Shipping returns
To return a product, please first email us at info@untappedapparel.co.za so we can provide you with the correct return details. Unless the item is faulty or we made an error, you will be responsible for your own return shipping costs, and these are non-refundable.
Need help?
Contact us at info@untappedapparel.co.za for any questions about refunds, returns or exchanges.